Privacy Policy
We believe you deserve to know exactly how your data is handled. This policy explains what we collect, why we collect it, and how we protect it.
Last updated: June 16, 2025
PeekNeed ("we", "us", or "our") is a subsidiary of Inkstance, its parent company. PeekNeed operates a door-to-door package delivery service in Abia State, Nigeria. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website or services. By using PeekNeed, you agree to the practices described here.
About PeekNeed
A subsidiary of Inkstance
PeekNeed is a subsidiary of Inkstance, which is the parent company. PeekNeed is a product operated under Inkstance, and references to 'PeekNeed', 'we', 'us', or 'our' in this Privacy Policy include Inkstance as the parent company responsible for the PeekNeed platform.
What we do
PeekNeed provides door-to-door package pickup and delivery services, currently operating within Abia State, Nigeria, with plans to expand to other states.
Information We Collect
Information you provide directly
When you use PeekNeed to send or receive a package, we collect the information you provide: your name, phone number, email address, and pickup/delivery addresses. We also collect payment information (processed securely through our payment partners — we never store your card details).
Information collected automatically
When you visit our website or use our services, we automatically collect certain technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This helps us improve our platform and diagnose issues.
Recipient information
To complete a delivery, you will provide us with your recipient's name, phone number, and delivery address. By using our service, you confirm you have the recipient's consent to share this information with us.
How We Use Your Information
To deliver your packages
We use your pickup and delivery details to dispatch riders, coordinate the delivery, and keep both sender and recipient informed of the package status in real time.
To process payments
Your payment information is passed securely to our payment processor to complete transactions. We retain only a record of the transaction amount and method for accounting and dispute resolution purposes.
To communicate with you
We send you SMS or email notifications about your delivery status, tracking updates, and receipts. We may also send service-related announcements. You can opt out of marketing communications at any time.
To improve our services
We analyse usage patterns and feedback to improve our platform, fix bugs, and develop new features. This analysis uses aggregated or anonymised data wherever possible.
Data Retention
How long we keep your data
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Delivery records (including addresses and contact details) are kept for up to 2 years. You may request deletion of your data at any time by contacting us.
Your Rights
Access and correction
You have the right to request a copy of the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.
Deletion
You may request that we delete your personal data. We will action such requests promptly, subject to any legal obligations that require us to retain certain records.
Opt-out of communications
You can unsubscribe from marketing emails at any time using the link in our emails, or by contacting us directly. You will still receive transactional messages related to active deliveries.
How to exercise your rights
To exercise any of these rights, please contact us at peekneedlogistics@gmail.com. We will respond to all requests as soon as possible
Security
How we protect your data
We implement industry-standard security measures including encryption in transit (HTTPS/TLS), restricted access controls, and regular security reviews to protect your personal data from unauthorised access, alteration, or disclosure.
No system is perfect
While we take data security seriously, no method of electronic storage or transmission is 100% secure. If you suspect your account or data has been compromised, please contact us immediately at peekneedlogistics@gmail.com.
Changes to This Policy
How we notify you
We may update this Privacy Policy from time to time. When we make significant changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Questions about your privacy?
Our team is happy to help. Reach out and we'll respond as soon as possible.